We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To begin the return process, please reach out to us at support@luxultta.com. Once your return is approved, we will promptly send you a return shipping label. For orders exceeding $20, we will assume responsibility for the return shipping costs. Kindly note that we can only accept returns if they have been requested in advance. 

Our delivery takes 3 to 5 business days on custom sale items.
You can always contact us with any return related question at  support@luxultta.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Refunds or exchanges on Skincare or Haircare items will not be accepted due to health reasons. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return. If the return is approved then your refund will be processed  and a credit will be applied to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.